Check out our Frequently Asked Questions below. If you still need help please contact us.

Shipping & Delivery

What Is Your Shipping & Delivery Policy?

Shipping & Delivery

Upon checkout, your shipping cost will be applied (shipping rates may vary). A shipping confirmation email with a tracking number will be sent to your registered email.

Standard shipping orders take 1-3 business days to be processed and packaged before they are shipped out of our warehouse. THIS DOES NOT INCLUDE PRE-ORDER STYLES!

Washco Apparel is NOT responsible for: 

  • Delays with shipping
  • Products that are lost or damaged in the mail. The US Postal Service, Fed-Ex, or UPS will be responsible once we ship the packages. 
  • Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package. 

If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed. 

All of our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. 

Carrier Contact Numbers: 

  • USPS: 1-800-275-8777
  • UPS: 1-800-742-5877
  • Fed-Ex: 1-800-463-3339

We are not responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be liable for USPS guarantees. If the item is not delivered in time, please contact the carrier directly. we will NOT refund additional shipping charges if the carrier fails to meet their guaranteed shipping times. 


It is the responsibility of the buyer to make sure that they enter their shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. 

If you need additional help with an order in regards to shipping, please email customer services at info@washcoapparel.com. Please include your order number and 'Shipping Questions" in the subject. Thank You!


I'd Like To Make A Return! What Is Your Return Policy?


I'm Interested In Carrying Washco Apparel In My Boutique! How Do I Gain Access To Washco Apparel Wholesale?

Thank you for your interest in our brand! If you are a new applicant that is interested in carrying Washco Apparel in your boutique, please fill out the application form below. If you qualify for a wholesale account, our team will contact you for access. Thank You!

What Sizes Do You Carry? I'm Not Sure You Carry My Size!

It is our mission that every woman can find something they love at Washco Apparel! We offer sizes X-Small to 3XL in all of our styles for a true to size women's fit.

The Item I Want Is Sold Out! How Can I Get Another?!

Due to selling both wholesale and retail, unfortunately sometimes our styles sell out quickly online. If you see something you have to have but it is sold out, please contact us and let us know! We'd love to connect you with one of our retailers who carries our brand that might have that select style in stock for you. Thank You!

Do Your Items Run True to Size?

The quick answer - YES! All of our items fit true to size for a ladies fit (not juniors), unless otherwise specified in the product description. We hand measure each product and provide fit details for every style, so be sure to read the details section or view our size charts provided before buying.

What Are The Care Instructions For Your Tops?

Although most of our clothing tag care instructions state to hand wash or dry clean, you are able to cold wash our products on delicate and hang dry. We do not recommend using a regular wash cycle, hot water, or drying any of our products in a dryer for that might cause damage or shrinkage.